Cancellation and refund policy – online courses

 The course booking can be cancelled within 24 hours of receiving your order confirmation and with at least 12 hours before the start of the course for a full refund of the price paid.


Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 24 hours cancellation period will not be taken in consideration. For the avoidance of doubt, the cancellation period will expire 24 hours after the date of the Order Confirmation.


The reimbursement will be made using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.


If you start to use the services during the cancellation period (i.e. if the course commences during the  24 hours cancellation period), no refund will be payable.


Whilst every effort is made to avoid changes to the schedule Hola-Espanol.net reserves the right to withdraw or cancel any course. If for any reason the course is cancelled by Hola-Espanol.net, all course fees will be returned in full.